Privacy Policy
Residence Advocacy Pty Ltd
Licence Number: 4835307
1. Introduction
Residence Advocacy Pty Ltd ("we," "us," "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, store, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Information Privacy Act 2009 (Qld). This policy applies to all personal information obtained through our website, online forms, emails, telephone calls, and third-party sources.
2. What is Personal Information?
Personal Information refers to any information or opinion about an identified individual or an individual who is reasonably identifiable. This may include, but is not limited to, your name, address, phone number, email address, and occupation.
3. Types of Personal Information We Collect
If you contact us or engage our services, we may collect the following personal information: Your name, address, phone number, and email address. Payment details, including credit card or bank details. Desired property ownership details. Details of properties you have purchased or sold. Any additional information necessary for us to provide our services to you.
4. How We Collect Personal Information
We collect personal information directly from you where reasonable and practical, including when you: Contact us via our website, email, or phone. Complete forms on our website or other platforms. Attend consultations or meetings with our representatives. We may also collect information from third-party sources, including: Publicly available databases such as property registries and directories. Referrals from clients or professional contacts.
5. What Happens If You Do Not Provide Your Personal Information?
If you choose not to provide us with certain personal information, we may be unable to: Provide you with our services effectively. Inform you of properties that may suit your preferences. Tailor our website experience to your needs.
6. How We Use Your Personal Information
We use your personal information for the following purposes: To provide you with our services, including facilitating property purchases. To manage our records and update your contact details. To address queries, complaints, and customer service issues. To comply with legal and regulatory obligations under Queensland real estate laws. For internal business operations such as marketing, research, and service improvements. To send you updates on properties or services that may interest you (with your consent).
7. Direct Marketing
We may use your personal information to send you marketing communications about our services via email, SMS, or mail. You can opt out of receiving marketing materials at any time by contacting us or using the opt-out option in our communications.
8. Website and Cookies
Our website may use cookies to enhance your user experience. Cookies help us analyse website traffic, remember user preferences, and improve our services. You can disable cookies in your browser settings, but this may affect website functionality.
9. Disclosure of Personal Information
We may disclose your personal information to: Third-party service providers such as financial institutions and tradespeople (with your consent). Legal and professional advisors where required. Government authorities or regulatory bodies as required by law. Business partners or potential buyers in the case of a business sale or restructure. We do not sell your personal information to third parties.
10. Security of Personal Information
We take reasonable steps to ensure the security of your personal information, protecting it from misuse, loss, unauthorized access, modification, or disclosure. If we no longer need your information, we will securely destroy or de-identify it.
11. Accessing and Correcting Your Personal Information
You may request access to or correction of your personal information at any time by contacting us. We will respond within a reasonable timeframe and may charge a small fee for administrative costs if applicable.
12. Making a Privacy Complaint
If you have any concerns or complaints about our handling of your personal information, you can contact us. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Contact Information
Residence Advocacy Pty Ltd
Brisbane, QLD
Email: office@residenceadvocacy.com.au
Phone: +61 429 962 957
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect immediately.
Last Updated: 31st January 2024
